Customer Service Representative Responsibilities:

I  came across these points which will be useful for Bank clerks/officer, insurance clerks and officers and also people joining government jobs,  PLEASE READ



Maintaining a positive, empathetic and professional attitude toward customers at all times.


Responding promptly to customer inquiries.


Communicating with customers through various channels.


Acknowledging and resolving customer complaints.



Knowing our products inside and out so that you can answer questions.



Processing orders, forms, applications, and requests.



Keeping records of customer interactions, transactions, comments and complaints.


Communicating and coordinating with colleagues as necessary.


Providing feedback on the efficiency of the customer service process.


Managing a team of junior customer service representatives.


Ensure customer satisfaction and provide professional customer support.


Customer Service Representative Requirements:


High school diploma, general education degree or equivalent.


Ability to stay calm when customers are stressed or upset.


Comfortable using computers.